Frequently Asked Questions

Goes Bali Travel is a Bali-based travel service offering tour packages, professional drivers, and all-inclusive travel experiences for domestic and international tourists. We have been operating for over 8 years, trusted by hundreds of travelers.

Yes. Goes Bali Travel operates officially with fully certified drivers, roadworthy guaranteed vehicles, and registered services. We also provide travel insurance for every package booked.

You can reach us via:

• Contact Page on the website
• WhatsApp directly from the tour package page
• Email available in the website footer

Our team is ready to help every day.

Booking is easy: sign in with your Google account, choose a package, pick the date and number of participants (and a vehicle for per-vehicle packages), fill in your contact and pickup details, then complete the payment. The full guide is on the How to Book.

Every package shows how it is priced on its package card:

• Per vehicle — you choose a vehicle, and the price is fixed per vehicle regardless of the number of participants (as long as it fits). Ideal for families and groups.
• Per person — the price is multiplied by the number of participants, and you do not choose a vehicle because our team arranges the transport. Usually for activities such as rafting or snorkeling.

The total to pay is always shown before you confirm your order.

Yes, you need to sign in with Google to place a booking. This is needed so you can track your booking status, download invoices, and leave reviews after your trip.

After selecting your departure date, the system will show available vehicles for that date. Each vehicle shows its maximum passenger capacity and a different price.

Choose a vehicle that fits your group size and needs. If you have a lot of luggage, pick a slightly larger capacity for a comfortable ride.

Per-person packages have no vehicle step — our team arranges the transport.

Yes! At booking confirmation, you can choose between paying in full or paying a deposit. The deposit option lets you pay part upfront and settle the rest before your departure date.

The deposit option is not available if the departure date is too close — the system will inform you automatically and redirect to full payment.

Once your deposit is received, you can pay the balance yourself at any time from the booking status page before the balance deadline — no need to wait for a link from us. We also send a reminder email as the deadline approaches.

A referral code is a promo code you can enter while filling in the booking form (in the "Fill in Details & Promo Code" step) to get an exclusive discount.

The code can be a percentage or fixed amount off the total booking price. Make sure to enter the code before confirming — codes cannot be added after the booking is placed.

Manual bank transfer to our account — the account numbers are shown once your booking is made. After transferring, send the proof on WhatsApp and our team will confirm your payment.

Payments are always processed in Indonesian Rupiah (IDR), even if prices on the website are shown in another currency.

• Choose "Bank Transfer" at the Confirm & Pay step.
• The booking status page shows the amount to transfer and our account numbers.
• Transfer the exact amount, then tap "Send Transfer Proof on WhatsApp" and attach your transfer receipt.
• Our team checks the transfer, then your booking status updates and you receive a confirmation email with the invoice.

Send the proof before the payment deadline — bookings not confirmed by then are cancelled automatically.

You receive an email at every step: when the booking is made, when the deposit is received, and when payment is complete. The payment-complete email includes the PDF invoice, which you can also download any time from the booking status page.

Online payments are confirmed automatically within minutes. Bank transfers are confirmed once our team has checked them. Emails are sent in the language you used when booking.

After a booking is created, you have 24 hours to complete the payment. If the deadline passes, the booking is cancelled automatically and you will need to make a new one.

The package price (per vehicle or per person, as stated on the package page) covers everything listed under "Included" on the package detail page. Extra costs such as entrance tickets not listed, personal expenses and tips for the driver are not included.

You can request a cancellation from the booking status page by clicking the "Request Cancellation" button. Our team will review it and contact you for next steps. The refund policy depends on how far in advance you cancel before the travel date.

Date changes can be communicated via WhatsApp or the contact page. Changes depend on driver availability on the requested date. We will do our best to accommodate your request.

The refund process generally takes 3–14 business days depending on the payment method used. Our team will inform you of the estimated refund time after the cancellation is approved.

The driver is assigned by our team based on availability and schedule fit. Driver info (name, vehicle, WhatsApp number) will appear on your booking status page once assigned.

Yes! The driver's WhatsApp number is available on the booking status page once assigned. You can contact them to confirm the pickup point or ask any questions.

Contact the driver directly via WhatsApp. If the issue is not resolved, contact the Goes Bali Travel team via the WhatsApp number listed on our website — we are available 24 hours.

Yes, all our vehicles are air-conditioned and regularly inspected for roadworthiness. Available vehicle capacities are automatically matched to your group size when you choose a vehicle in the booking form.

The loyalty program is a reward system for our active customers. Every completed paid booking automatically increases your membership level.

There are 3 membership levels:

• Bronze — from 1 paid booking
• Silver — from 3 paid bookings
• Gold — from 7 paid bookings

Each membership level comes with different benefits:

• Bronze: Bronze badge on your profile, access to exclusive member promo codes, and the ability to submit cancellations independently via the website.
• Silver: all Bronze benefits plus an exclusive Silver badge and priority response from our support team.
• Gold: all Silver benefits plus a prestigious Gold badge and special exclusive offers for Gold members.

Your membership level rises automatically each time a paid booking is completed (status: Completed). No registration or activation needed — just keep booking and enjoy your trips.

Check your current membership level on the My Profile.

Your level, progress toward the next level, and member badge are all displayed on the My Profile.

You don't need to register manually. Just click "Login with Google" and an account will be created automatically using your Google account data.

Open the My Profile page, then open the "Email Subscriptions" tab and enable the update types you want: booking confirmations, new packages & promos, or the latest blog articles.

Your data security is our priority. We only store data necessary for the booking process and never sell data to third parties. Read our Privacy Policy.