Frequently Asked Questions

Goes Bali Travel is a Bali-based travel service offering tour packages, professional drivers, and all-inclusive travel experiences for domestic and international tourists. We have been operating for over 8 years, trusted by hundreds of travelers.

Yes. Goes Bali Travel operates officially with fully certified drivers, roadworthy guaranteed vehicles, and registered services. We also provide travel insurance for every package booked.

You can reach us via:

• Contact Page on the website
• WhatsApp directly from the tour package page
• Email available in the website footer

Our team is ready to help every day.

The booking process is simple: sign in with Google, choose a package, select date and vehicle, fill in contact details and pickup location, then complete payment. The full guide is available on the How to Book.

Yes, you need to sign in with Google to place a booking. This is needed so you can track your booking status, download invoices, and leave reviews after your trip.

After selecting your departure date, the system will show available vehicles for that date. Each vehicle shows its maximum passenger capacity and a different price.

Choose a vehicle that fits your group size and needs. If you have a lot of luggage, pick a slightly larger capacity for a comfortable ride.

Yes! At booking confirmation, you can choose between paying in full or paying a deposit. The deposit option lets you pay part upfront and settle the rest before your departure date.

The deposit option is not available if the departure date is too close — the system will inform you automatically and redirect to full payment.

A referral code is a promo code you can enter while filling in the booking form (in the "Fill in Details & Promo Code" step) to get an exclusive discount.

The code can be a percentage or fixed amount off the total booking price. Make sure to enter the code before confirming — codes cannot be added after the booking is placed.

We use the Midtrans payment gateway which supports many methods:

• Bank transfer (BCA, BNI, BRI, Mandiri, etc.)
• Visa & Mastercard credit/debit cards
• GoPay, OVO, Dana, ShopeePay
• Convenience stores (Indomaret, Alfamart)

After placing a booking, you have 24 hours to complete payment. If you exceed this time, the booking is automatically cancelled and you need to create a new one.

The package price covers everything listed under "What's Included" on the package detail page. Additional costs such as unlisted entrance fees, personal meals, and driver tips are not included.

You can request a cancellation from the booking status page by clicking the "Request Cancellation" button. Our team will review it and contact you for next steps. The refund policy depends on how far in advance you cancel before the travel date.

Date changes can be communicated via WhatsApp or the contact page. Changes depend on driver availability on the requested date. We will do our best to accommodate your request.

The refund process generally takes 3–14 business days depending on the payment method used. Our team will inform you of the estimated refund time after the cancellation is approved.

The driver is assigned by our team based on availability and schedule fit. Driver info (name, vehicle, WhatsApp number) will appear on your booking status page once assigned.

Yes! The driver's WhatsApp number is available on the booking status page once assigned. You can contact them to confirm the pickup point or ask any questions.

Contact the driver directly via WhatsApp. If the issue is not resolved, contact the Goes Bali Travel team via the WhatsApp number listed on our website — we are available 24 hours.

Yes, all our vehicles are air-conditioned and regularly inspected for roadworthiness. Available vehicle capacities are automatically matched to your group size when you choose a vehicle in the booking form.

The loyalty program is a reward system for our active customers. Every completed paid booking automatically increases your membership level.

There are 3 membership levels:

• Bronze — from 1 paid booking
• Silver — from 3 paid bookings
• Gold — from 7 paid bookings

Each membership level comes with different benefits:

• Bronze: Bronze badge on your profile, access to exclusive member promo codes, and the ability to submit cancellations independently via the website.
• Silver: all Bronze benefits plus an exclusive Silver badge and priority response from our support team.
• Gold: all Silver benefits plus a prestigious Gold badge and special exclusive offers for Gold members.

Your membership level rises automatically each time a paid booking is completed (status: Completed). No registration or activation needed — just keep booking and enjoy your trips.

Check your current membership level on the My Profile.

Your level, progress toward the next level, and member badge are all displayed on the My Profile.

You don't need to register manually. Just click "Login with Google" and an account will be created automatically using your Google account data.

Open the My Profile page, then open the "Email Subscriptions" tab and enable the update types you want: booking confirmations, new packages & promos, or the latest blog articles.

Your data security is our priority. We only store data necessary for the booking process and never sell data to third parties. Read our Privacy Policy.